Service Terms
These Print Life Solutions service terms clearly define responsibility boundaries so there are no surprises. Print Life Solutions is a managed website platform designed to operate and maintain your website continuously.
PLATFORM DEFINITION
What You Are Buying
Print Life Solutions (“PLS”) provides a managed website platform. We build the website once and then operate it continuously.
Importantly, this is not DIY software, commodity hosting, or an uptime guarantee. Instead, platform fees pay for ongoing operation, monitoring, and professional management.
A) THIRD-PARTY SERVICES
Infrastructure Dependencies
PLS relies on third-party providers such as cloud infrastructure, DNS/CDN services, email delivery systems, and domain registrars.
However, these services are not owned or controlled by PLS. Therefore, PLS does not warrant that third-party services will be uninterrupted or error-free.
B) FORCE MAJEURE & INTERNET EVENTS
Events Outside Our Control
Network-wide outages, DNS or BGP incidents, CDN failures, provider-level DDoS attacks, or vendor-wide security events are outside the control of PLS.
Consequently, these events do not suspend payment obligations and do not entitle customers to refunds or credits.
C) NO REFUNDS OR CREDITS
No Automatic Compensation
PLS does not provide automatic refunds, service credits, or payouts for downtime, outages, or performance issues.
In short, fees compensate for platform operation — not guaranteed uptime.
D) LIMITATION OF LIABILITY
Liability Is Strictly Limited
PLS is not liable for lost revenue, lost leads, business interruption, reputational harm, or indirect damages.
If liability is finally determined by a court of competent jurisdiction, total liability is capped at fees paid in the prior [X] months, as permitted by law.
E) NO PERFORMANCE GUARANTEES
No Guarantees of Results
PLS does not guarantee:
uninterrupted uptime
SEO rankings
lead volume
conversion rates
revenue outcomes
Your website is an operating asset, not a business guarantee.
SECURITY SCOPE
What “Security” Means
Security within the Print Life Solutions service terms includes:
Patch and update management
DNS/CDN/WAF configuration where applicable
Monitoring, alerting, and incident response
Backup and recovery procedures
However, security reduces risk — it does not make the internet invulnerable.
Terms of Service
TERMS OF SERVICE & MANAGED PLATFORM AGREEMENT
Service Terms
Effective Date: September 30, 2026
These Service Terms (“Terms”) govern services provided by Print Life Solutions LLC (“PLS,” “we,” “us,” or “our”).
PLS provides software products, managed websites, website development, hosting and management services, implementation services, and related business technology.
By purchasing, subscribing to, authorizing, or using a PLS service, you (“Client,” “you,” or “your”) agree to these Terms and any applicable order, proposal, checkout terms, statement of work, or product-specific agreement.
1. Services Covered
These Terms apply to services purchased directly from Print Life Solutions LLC, including:
Managed websites and website hosting
Website design and development
Website management and maintenance
Technical implementation and configuration
Software-related services
Custom integrations and approved add-ons
Other services identified in a PLS proposal, invoice, checkout page, or written agreement
Certain PLS products have their own product-specific terms.
2. ShopStart
ShopStart is a separate software-as-a-service product provided by Print Life Solutions LLC.
Use of ShopStart is governed by the ShopStart Terms of Service available at:
https://www.getshopstart.com/terms/
The ShopStart Terms govern ShopStart subscriptions, trials, prepaid licenses, accounts, authorized users, customer data, software availability, dealer-sponsored accounts, cancellation, refunds, warranties, and liability relating specifically to ShopStart.
If these Service Terms conflict with the ShopStart Terms regarding use of ShopStart, the ShopStart Terms control.
Purchasing a PLS website service does not include a ShopStart subscription unless the applicable proposal, order, or checkout page expressly states otherwise.
Likewise, purchasing ShopStart does not automatically include a custom website or managed website service from PLS.
3. Managed Websites
PLS may provide website design, hosting, management, maintenance, security, backups, performance optimization, DNS/CDN configuration, forms, integrations, and other services depending on the purchased plan or written scope.
The specific services included are determined by the applicable proposal, order, checkout page, or service plan.
A managed website is an ongoing service.
PLS may operate infrastructure, hosting, DNS, security tools, content delivery systems, software components, and integrations necessary to provide the service.
Unless expressly agreed otherwise in writing, clients do not receive ownership of PLS infrastructure, internal systems, server environments, proprietary configurations, deployment systems, software licenses, or operational tools.
4. Website Projects and Scope
Website builds and implementation projects are performed according to the approved scope.
The Client is responsible for providing requested business information, branding, product or service information, images, credentials, approvals, and other materials reasonably required to complete the project.
Work outside the agreed scope may require a separate quote, change order, or additional fee.
Delays caused by missing Client information, approvals, access, content, or decisions may delay the project.
PLS may use reasonable professional judgment regarding layout, technical implementation, responsive design, performance, SEO structure, and conversion flow unless the Client has provided a specific written requirement.
5. Client Content and Ownership
Clients retain ownership of content they provide to PLS, including business information, logos, photographs, artwork, product information, customer information, and other Client-owned materials.
The Client grants PLS permission to host, copy, modify, optimize, transmit, back up, and display that content as reasonably necessary to provide the purchased services.
The Client represents that it has the necessary rights and permissions to use all content supplied to PLS.
PLS retains ownership of its proprietary systems, software, reusable code, processes, frameworks, configurations, templates, automation, internal tools, and other pre-existing intellectual property.
Third-party software, themes, plugins, fonts, images, APIs, and services remain subject to their respective licenses and terms.
6. Domains and DNS
When PLS manages a domain, DNS, CDN, SSL, email routing, or similar infrastructure, PLS acts only as necessary to operate the purchased service.
Domain ownership and registration rights are determined by the applicable domain registration records and any separate agreement between PLS and the Client.
Clients are responsible for maintaining accurate ownership and contact information for domains they own.
PLS is not responsible for domain loss, expiration, suspension, transfer restrictions, registry action, or registrar action caused by inaccurate Client information, Client action, nonpayment, third-party policy, or events outside PLS’s reasonable control.
7. Third-Party Services
PLS services may depend on third-party providers such as cloud hosting companies, domain registrars, DNS/CDN providers, payment processors, email providers, analytics services, software vendors, APIs, plugins, and other technology providers.
PLS does not own or control those third-party services.
Third-party services may have their own terms, privacy policies, pricing, limitations, outages, maintenance periods, and service changes.
PLS is not responsible for a failure caused by a third-party provider to the extent the failure is outside PLS’s reasonable control.
Where practical, PLS will work to restore or reconfigure affected PLS-managed services when a third-party failure occurs.
8. Availability and Maintenance
PLS works to maintain reliable services but does not guarantee uninterrupted or error-free operation.
Maintenance, software updates, security patches, infrastructure changes, third-party failures, internet outages, DNS failures, routing incidents, DDoS attacks, security incidents, hardware failures, power failures, natural disasters, and other events may temporarily affect service.
Scheduled or emergency maintenance may be performed when reasonably necessary to protect or operate the service.
9. Security and Backups
For managed services, PLS may provide security configuration, monitoring, updates, backups, recovery procedures, access controls, and other safeguards appropriate to the purchased service.
Security measures reduce risk but cannot eliminate all risk.
No internet-connected system can be guaranteed to be immune from unauthorized access, malware, zero-day vulnerabilities, credential compromise, third-party breaches, or data loss.
Clients are responsible for protecting their own credentials and for promptly notifying PLS of suspected unauthorized access.
10. No Business, SEO, or Revenue Guarantee
PLS provides technology and services intended to help businesses operate, market, quote, sell, or communicate more effectively.
PLS does not guarantee:
Search-engine rankings
Website traffic
Lead volume
Conversion rates
Sales or revenue
Profitability
Customer acquisition
Advertising performance
Specific page-speed scores
Continuous uptime
Any particular business outcome
Search engines, advertising platforms, customers, competitors, market conditions, and third-party platforms are outside PLS’s control.
A website, software product, SEO structure, or other PLS service is a business tool—not a guarantee of business performance.
11. Client Responsibilities
Clients are responsible for the legality and accuracy of their business operations and content.
This includes their products and services, pricing, customer representations, warranties, advertising claims, licensing requirements, taxes, privacy obligations, accessibility obligations, intellectual-property rights, and compliance with laws applicable to their business.
PLS does not provide legal, tax, accounting, or financial advice unless expressly stated in a separate written professional-services agreement.
12. Fees and Payment
Pricing is determined by the applicable proposal, checkout page, invoice, subscription, service plan, or written agreement.
Recurring services are billed according to the billing frequency disclosed when purchased.
Unless otherwise stated in writing, recurring services renew until canceled.
A valid payment method may be required for recurring services.
Failure to pay amounts when due may result in suspension or termination of service.
Taxes and government-imposed fees may be added where required.
13. Setup Fees, Project Fees, and Refunds
Setup, development, migration, configuration, implementation, and other project fees compensate PLS for work performed or resources committed.
Once such work has begun or services have been provisioned, those fees are non-refundable except where required by law or expressly agreed otherwise in writing.
Recurring service fees already charged are non-refundable and non-proratable unless the applicable service terms, order, or law requires otherwise.
ShopStart purchases are governed by the separate ShopStart Terms.
14. Cancellation of Managed Services
Unless another cancellation rule is stated in the applicable order or agreement, cancellation of a recurring PLS managed service takes effect at the end of the current paid billing period.
Cancellation does not create a refund for time already purchased.
Clients remain responsible for charges incurred before cancellation becomes effective.
Any domain transfer, website migration, data export, technical transition, or other offboarding work not included in the purchased service may require a separate fee.
15. Suspension and Termination
PLS may suspend or restrict service when reasonably necessary because of:
Nonpayment, abuse, illegal activity, security risk, unauthorized access, excessive resource usage, violation of these Terms, violation of third-party provider requirements, or conduct that threatens PLS systems or other customers.
Where practical, PLS will provide reasonable notice and an opportunity to correct a remediable problem before permanently terminating a paid service.
Emergency security action may be taken without advance notice when reasonably necessary to protect systems, data, customers, or third parties.
16. Data After Termination
Clients should maintain copies of important business information.
After termination or expiration of a service, continued hosting, storage, backup retention, restoration, migration, or access to data is not guaranteed unless specifically required by another agreement or applicable law.
PLS may retain limited records when reasonably necessary for billing, tax records, fraud prevention, dispute resolution, security, backups, legal obligations, or enforcement of these Terms.
17. Acceptable Use
PLS services may not be used to violate law, infringe third-party rights, distribute malware, send unlawful spam, attack or interfere with systems, bypass access or billing controls, perform unauthorized security testing, host unlawful content, or engage in activity that threatens the security or stability of PLS or third-party infrastructure.
PLS may take reasonable action to prevent abuse or protect service availability.
18. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, PLS SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
PLS DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LEGALLY BE DISCLAIMED.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PLS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST LEADS, LOST BUSINESS, LOST GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION ARISING FROM OR RELATING TO A PLS SERVICE.
For PLS services other than ShopStart, PLS’s aggregate liability arising from a claim will not exceed the fees paid by the Client to PLS for the affected service during the 30 days immediately preceding the event giving rise to the claim, except where applicable law does not permit that limitation.
ShopStart liability is governed separately by the ShopStart Terms of Service.
20. Indemnification
To the fullest extent permitted by law, the Client agrees to defend, indemnify, and hold harmless Print Life Solutions LLC and its officers, employees, and contractors from third-party claims, damages, liabilities, costs, and reasonable attorneys’ fees arising from the Client’s content, products, services, customer transactions, misuse of a PLS service, violation of law, or violation of third-party rights, except to the extent caused by PLS’s own unlawful conduct.
21. Force Majeure
PLS is not responsible for delay or failure caused by events outside its reasonable control, including internet outages, telecommunications failures, power failures, natural disasters, fires, floods, severe weather, war, terrorism, civil disturbances, government actions, labor disruptions, widespread cybersecurity events, vendor outages, DNS or routing failures, or similar events.
22. Changes to Services
PLS may improve, modify, replace, or discontinue features or technical components as its products and services evolve.
PLS may also replace third-party vendors or infrastructure when reasonably necessary for security, performance, reliability, cost, or continued operation.
Material changes affecting a paid service will be handled in accordance with applicable law and any specific contractual commitments governing that service.
23. Changes to These Terms
PLS may update these Terms from time to time.
The effective date at the top of this page will identify the current version.
When required by law or an applicable agreement, PLS will provide additional notice or obtain additional acceptance for material changes.
24. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where federal law or other mandatory law applies.
Any dispute must be brought in a court having proper jurisdiction and venue under applicable law unless the parties agree to another lawful dispute-resolution process.
25. Order of Precedence
If different PLS documents apply to the same service, they control in the following order unless expressly stated otherwise:
A signed custom agreement or statement of work
Product-specific terms, including the ShopStart Terms of Service
The applicable proposal, checkout terms, or order
These general Print Life Solutions Service Terms
26. Contact
Questions regarding these Service Terms may be submitted to:
Print Life Solutions LLC
Support@PrintLifeSolutions.com
PrintLifeSolutions.comPrint Life Solutions LLC
Software. Websites. Systems built to help businesses operate better.